The Art of Mastering Services

Concierge Services: What to Look For The job of a concierge is fundamental to a hotel’s profitability in the long-term. Their performance is important for an excellent stay. By offering highly personalized services, concierges create unforgettable experiences that eventually enhance customer loyalty. They may also be regarded as ambassadors, who promote a hotel’s reputation and image. So, what qualities make concierge services great? Here are some qualities of the best global concierge services. Approachability
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Being approachable is the first step to a memorable experience. As a person, a concierge has to be easy to speak and engage with. A friendly and warm welcome invites guests back to the hotel.
The Art of Mastering Services
Engagement This is the knack for engaging with others. It involves impressive communication skills, for example, written, non-verbal (smiling, eye contact, etc.), or verbal. It also means maintaining a professional image, considering your most old-fashioned clients. Caution Guests often reveal crucial private info to the concierge at the desk. This sets the basis for dealings in the future, building trust with guests, as well as growing a reputation by developing that trust. Regard A concierge doesn’t have any formal authority over anyone. In order to work with a strong team of colleagues and suppliers to assist them to serve guests, a concierge has to respect everyone. They will be treated by people the way they treat them, and being nice to people will certainly help. Charity Guests will consider their hotel stay great when they believe they’ve gotten more than they bargained for. Putting chocolates on pillows may serve this purpose. Every concierge has to be ready to go the extra mile when serving guests. For instance, the basic need for a map is an ideal start to a long discussion, which is only limited by the concierge’s imagination. It’s also good to be appreciative and generous with suppliers and co-workers. Acceptance You will usually find the world in the lobby of a hotel. Here, you’ll see people of different ages, colors, shapes and sizes, as well as hear people of different cultures talking in different languages. In this cosmopolitan setting, the concierge needs to appreciate cultural differences with tolerance and tact. Remember: service doesn’t discriminate. Resilience A concierge should not complain about repeating the same directions or instructions to the nearest mall, even to the same people sometimes. It might be the millionth time the concierge is asked the same question this year, but the guest could be asking for directions for the first time. Sometimes it can be hard, but not showing any hint of impatience is part of being a concierge. Ability to keep calm A concierge should have the ability to stay calm when turbulent times happen. They should be able to maintain control in such circumstances, which will help relax concerned guests.